Business Control Officer for Non-Financial Risk

Our company is growing rapidly and for our growing expertise hub we are searching for experienced candidates to fill the position of a Non-Financial Risk (NFR) Specialist, more specifically Business Control Officer for Global Financial Crime and Fraud Prevention department. As a gatekeeper to the financial system, we have a responsibility to protect our customers, entities, society and the entire financial system by keeping ING safe, secure and compliant. This is a top priority and is a part of who we are: integrity is at the heart of our Orange Code, i.e. ING values and behaviours. Even if you do not fulfil all qualification requirements, you may still be considered depending on your level of experience. We are committed to help successful candidates in acquiring the missing expertise.

Your role will be to support the ‘Global Financial Crime and Fraud Prevention’ department based in the headquarters of ING in Netherlands. The scope of responsibilities includes the implementation and monitoring of business control activities assigned to you, particularly related to non-financial risk frameworks, key control execution, senior management support, potential partnering with colleagues in projects with global impact, and safeguarding ING Group in general by performing your daily activities.

The right candidate needs to be risk aware, have general knowledge about non-financial risks and controls, analytical skills, critical, as well as creative thinking, be able to combine content expertise with basic project management skills and capable of achieving solid results in a complex and dynamic international environment while collaborating with (often senior) stakeholders.

Key responsibilities

Act as the 1st line of defence towards your stakeholders. Follow the appropriate risk management procedures to assess and support the mitigation of non-financial risks while applying working knowledge of standardized business processes to protect the organization. This means being involved in the following NFR activities and processes:

• Perform regular and ad-hoc risk and control assessments for the entire department and its individual processes as a basis for other activities, and to ensure we are within the risk appetite
• Follow the annual control execution calendar for various NFR frameworks, such as anti-competitive conduct, anti-bribery and corruption, business continuity management, conflict of interest and others. This may include direct execution of the controls or collecting and reviewing evidence of the execution performed by other teams
• Support the implementation in case of changes to internal control frameworks in the department, ensure smooth transition to new requirements, spread awareness about the changes
• Monitor non-financial risks and key controls, evaluate their design and operational effectiveness, validate risk mitigating measures that are in place

• Facilitate non-financial risk discussions between the first and second line of defence on ING Corporate level (e.g. with Compliance, Operational or IT Risk Management)
• Provide content-based insights to the senior management of the department in scope, inform them about the outcomes of regular NFR framework reviews or upcoming changes to frameworks
• Manage internal clients while executing business processes
• Provide information and business advice on the interpretation and application of global ING policies, control standards and procedures
• Analyse and interpret data, identify possible gaps, propose solutions. This involves navigating through a wide variety of procedures/processes

Personality requirements and skills:

• 5+ years of experience in managing complex non-financial/operational risks in financial institutions (e.g. with focus on Compliance frameworks, Operational Risk Management, IT Risk Management, Business Continuity Management etc.)
• Experience and ability to successfully manage different stakeholders on the operational, tactical and strategic level (3+ years of experience)
• Organizational sensitivity with persuasiveness skills, ability to use arguments and indirect influence in conversations
• Strong communication skills (English is a must)
• Good time management, including the action follow-up
• Ability to build bridges, bring people together (interpersonal awareness), act as a sparring partner to various stakeholders
• Strong work ethic combined with a structured and disciplined approach, resulting in ‘getting things done’